Legal Documents

Nagavai Terms & Conditions — Full User Agreement

Please read these Terms & Conditions carefully before opening or continuing to use your Nagavai account. These rules define the rights and responsibilities of both you and us.

Last Updated: January 1, 2026
Summary of Key Terms

Key highlights of Nagavai's Terms & Conditions at a glance

Age Requirement & Eligibility

Only adults aged 18 or above may register on Nagavai. Accounts belonging to minors will be closed immediately.

Deposit & Withdrawal Rules

Minimum deposit BDT 100 and minimum withdrawal BDT 300. Use of a payment method registered in your own name is mandatory. No fees apply.

Bonus & Promo Terms

Each bonus offer comes with specific turnover requirements. A defined wagering amount must be met before any bonus winnings can be withdrawn. A single member may not use multiple bonuses simultaneously.

Prohibited Activities

Fraud, multiple accounts, bonus abuse, and money laundering are strictly prohibited. Any such activity will result in immediate account suspension.

Privacy & Data Security

Nagavai does not share your personal information with third parties. All data is protected with SSL encryption and stored in compliance with GDPR standards.

Responsible Gaming

Nagavai is committed to responsible gaming. Self-set limits, cooling-off periods, and access to professional support are available to all members.

1 General Terms, Conditions & Introduction

Nagavai (operated at nagavai.win) is an online gaming and Sports Betting platform. These Terms & Conditions apply to all members who create an account or use services on Nagavai.

By registering with Nagavai, you confirm that you have fully read, understood, and agreed to these Terms & Conditions. If you do not agree with any part of these terms, please refrain from using Nagavai's services.

Important: Nagavai reserves the right to amend these Terms & Conditions at any time. Continued use of the platform following any changes constitutes acceptance of the updated terms.

This agreement is written in English and will be interpreted in accordance with the laws of Bangladesh. In the event of any dispute, the decision of Nagavai's authority shall be considered final.

2 Account Registration & Usage

To open an account with Nagavai, the following conditions must be met:

  • You must be at least 18 years of age.
  • You must register using accurate and truthful information — providing false details will result in account closure.
  • Each individual may operate only one account.
  • It is entirely the member's responsibility to keep their account password confidential.
  • You are responsible for all activities carried out from your account.

Update Account Information

It is your responsibility to inform Nagavai of any changes to your personal details (such as phone number or address). Nagavai is not liable for any payment delays or issues arising from outdated or incorrect information.

Managing an account on behalf of someone else or registering under another person's identity is strictly prohibited.

3 Age Verification & KYC Process

Nagavai follows a strict age verification process to prevent underage gaming. At registration or at any point thereafter, Nagavai may request identity verification (KYC) from you.

Documents Required for KYC

  • A scanned copy of your National ID (NID) or passport.
  • A recent photo (selfie) clearly showing your ID document.
  • Bank or mobile banking details if required.

Large withdrawals (generally BDT 50,000+) may be temporarily held pending KYC verification. Once KYC is completed, it does not need to be repeated.

KYC information is strictly confidential — it is used solely for identity verification and is never shared with third parties.

4 Deposit & Payment Policy

The following rules must be followed when making a deposit on Nagavai:

  • Deposits must be made only from a payment account registered in your own name.
  • Minimum deposit is BDT 100 (mobile banking); BDT 1,000 for bank transfers.
  • Deposits sent from third-party accounts will not be accepted.
  • Nagavai does not charge any fees on deposits — however, your payment provider's own fees may apply.
  • After a deposit, your balance is typically updated within 1–5 minutes.

Suspicious Transactions

Nagavai reserves the right to investigate any suspicious or unusual transactions. If money laundering or the use of illegal funds is suspected, the account concerned will be immediately suspended and the relevant authorities will be notified.

5 Withdrawal Policy & Process

The following conditions apply when withdrawing winnings from Nagavai:

  • The minimum withdrawal amount is BDT 300.
  • Withdrawals may only be made to the same payment method used for the initial deposit.
  • A specified turnover must be completed before bonus funds can be withdrawn.
  • Withdrawals exceeding BDT 50,000 will be temporarily suspended until KYC verification is complete.
  • BKash/nagad transactions are typically processed within 3–5 minutes; bank transfers within 15–30 minutes.

Multiple withdrawal requests made on the same day may cause delays due to investigation.

Withdrawal Rejection

Nagavai may decline a withdrawal request in the following cases: incomplete KYC, unmet bonus requirements, suspicious activity, or a need for account verification. In such cases, the support team will notify the member accordingly.

6 Bonus & Promotional Offers

Nagavai's bonus and promotional offers are subject to specific terms. Please read the relevant offer's terms carefully before claiming any bonus.

General Bonus Terms

  • Each member may use a bonus offer only once.
  • Bonus balance cannot be withdrawn directly — the required turnover must first be completed.
  • Withdrawals from bonus winnings may be subject to a maximum limit.
  • Bonus abuse (using the same bonus across different accounts, or using bots) is a punishable offence.
  • Nagavai reserves the right to cancel or modify any bonus offer without prior notice.

The turnover requirement for the welcome bonus is generally 3–10x (depending on the game type). Specific bonus terms are listed on the relevant offer page.

Cashback & Loyalty Rewards

Separate terms apply to Nagavai's cashback and loyalty points. VIP members receive exclusive benefits that are consistent with the general Terms & Conditions.

7 Betting & Gaming Rules

The following general rules apply when playing on Nagavai:

  • A confirmed bet cannot be cancelled.
  • If a technical error causes an abnormal outcome, Nagavai reserves the right to void the bet in question.
  • In Sports Betting, cancelled matches will result in a full refund of your stake.
  • Any winnings obtained by exploiting software bugs or errors will not be considered valid.
  • Any complaints regarding game results must be submitted to support within 48 hours.

All games on Nagavai are powered by third-party audited RNG (Random Number Generator) technology. There is no possibility of manipulation, and every outcome is entirely fair.

8 Prohibited Activities

The following activities are strictly prohibited on Nagavai and may result in immediate account closure and balance forfeiture:

  • Multiple Accounts: A single individual is not permitted to hold more than one account.
  • Bonus Abuse: Claiming bonuses under multiple identities or coordinating bonus washing across accounts.
  • Chargeback Fraud: Filing a chargeback with your bank after making a deposit.
  • Bot Usage: Using automated software or bots to play games.
  • Money Laundering: Using the platform for the purpose of laundering illegal funds.
  • Support for Minors: Assistance with managing accounts for users under 18.

Fraudulent activity may not only result in account closure but could also lead to legal action. Nagavai reserves the right to report all suspicious activity to the relevant authorities.

9 Account Closure & Suspension

Nagavai may temporarily suspend or permanently close a member's account under the following circumstances:

  • Violation of these Terms & Conditions.
  • Failure to verify KYC information or providing incorrect details.
  • Suspicious or fraudulent activity.
  • Accounts inactive for an extended period (more than 12 months).
  • At the member's own request (self-exclusion).

Any withdrawable balance will be returned prior to account closure; however, bonus balances may be forfeited. Members may also request account closure at any time.

10 Responsible Gaming

Nagavai believes gaming should be entertaining and within your control. We encourage all members to play responsibly.

Available Protection Tools

  • Deposit Limit: Set a maximum deposit limit on a daily, weekly, or monthly basis.
  • Betting Limit: Control the maximum bet amount per session.
  • Cooling-Off Period: Take a temporary break ranging from 24 hours up to 6 months.
  • Self-Exclusion: Option to permanently close your account.

If you feel that gaming is affecting your daily life, do not hesitate to contact the support team or Responsible Play Visit the page.

11 Privacy & Data Protection

Nagavai takes the protection of your personal information extremely seriously. Our full privacy policy Privacy Policy Page will be available.

  • Your information is used solely for the purpose of providing services and verifying your identity.
  • Your information is never shared with third parties (except where required by law).
  • All data is protected with 256-bit SSL encryption.
  • You may request to view or delete your stored data at any time.

12 Amendments to Terms & Their Effect

Nagavai may change, update, or amend these Terms & Conditions at any time. Members will be notified of significant changes via email or an on-platform announcement.

Continued use of Nagavai's services after any changes have been made constitutes acceptance of the updated terms. The date of the latest update will always be shown at the top of this page.

If you have any questions about these Terms & Conditions, please contact our support team — we are always ready to help.

These Terms & Conditions are governed by the applicable laws of Bangladesh. Nagavai's decision shall be considered final in the first instance for any dispute resolution. Bangladesh courts shall have jurisdiction over any legal proceedings.

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