Nagavai believes gaming should be a healthy form of entertainment. We want you to play mindfully, know your limits, and keep gaming a source of joy — not stress.
What Nagavai does to support every member's mental and financial well-being
At Nagavai, you can set your own daily, weekly, and monthly maximum bet limits. Limits take effect immediately once set. Increasing a limit requires a 7-day waiting period — and that's intentional.
Need a short break? On Nagavai, you can take a temporary break ranging from 24 hours up to 6 months. During this time, you won't be able to log in to your account or place any bets.
If you want to take a stronger step, you can opt for permanent self-exclusion. Once activated, your account will be permanently closed and cannot be reopened.
You can enable a session timer in the Nagavai app that reminds you how long you've been playing after a set period of time — a simple but effective way to stay aware and avoid losing track of time.
Decide in advance the maximum amount in BDT you'll deposit each day or week. You won't be able to exceed this limit — your budget stays protected.
Nagavai's support team does more than resolve technical issues — if you feel your gaming is getting out of control, we can refer you to professional counselling services.
Make your gaming experience safer in just a few clicks
After logging in, go to the "Account" menu, where you'll find the "Responsible Gaming" option.
Set separate limits for deposits, betting, and losses. All changes take effect immediately.
Select a duration and click the "Take a Break" button. It takes effect immediately.
To permanently self-exclude, contact our support chat. The process is completed in 5 minutes.
These safety tools are completely free and available to everyone. Any Nagavai member can use them at any time.
Responsible Gaming means treating gaming as a conscious and controlled form of entertainment. At Nagavai, we believe gaming is only truly enjoyable when it's on your own terms — you set the time and money limits, not the game.
Online gaming is growing rapidly in Bangladesh, and with it comes an increased risk of habitual problems. Nagavai is fully aware of this, and we want all our members to understand these risks.
Responsible Gaming doesn't mean you can't play. It means you know when to stop, you have a budget in mind, and gaming isn't affecting your family or professional life.
Be honest with Nagavai — and with yourself. Our tools are here to help you stay in control.
Ask yourself the following questions. If you answer "yes" to most of them, it may be time to seek help.
Do you find yourself chasing losses — betting again after a loss to try to win your money back?
Do you feel restless or irritable when you try to stop gaming?
Do you hide the extent of your gaming from family or friends?
Are you using money meant for essential expenses — such as food or rent — to fund your gaming?
Is gaming having a negative impact on your work, studies, or family relationships?
Are you turning to gaming to cope with stress or loneliness?
If more than 2 of the above questions are answered "Yes", this may be a serious warning sign. Please reach out to the Nagavai support team right away.
Follow these tips to enjoy gaming responsibly at Nagavai:
Follow the steps below to activate safety tools on Nagavai:
Visit nagavai.win and log in to your account.
Click the profile icon in the top right corner.
Select the "Responsible Gaming" option from the menu.
Set limits, cooling-off periods, or self-exclusion — whichever suits you.
The tool will be activated via a confirmation code sent by SMS or email.
If you believe a friend or family member is struggling with a gaming problem, here's what you can do:
Gaming addiction is a mental health condition — not a personal weakness. With the right help at the right time, full recovery is possible.
Contact Nagavai support directly:
Available 24/7 — speak in Bengali and get an instant response.
[email protected] — receive a detailed response within 24 hours.
Get help in complete confidence — your information will never be shared with anyone.
Most Frequently Asked Questions by Members
— A sincere commitment from the Nagavai team to our members