Privacy & Security

Nagavai Privacy Policy — Your information is completely safe with us

Nagavai places the highest priority on protecting your personal information. In this policy, we clearly outline what data is collected, why it is collected, and how it is kept secure.

Last Updated: January 1, 2026
Security Standards
SSL 256-Bit Encryption
GDPR Compliance
Data Not Shared with Third Parties
Right to Erasure
24/7 Security Monitoring
Our Core Privacy Commitments

The six core principles Nagavai follows to protect your data

Strong Encryption

All transactions and personal data on Nagavai are encrypted with 256-bit SSL technology. Bank-grade security measures are active at all times.

No Data Shared with Third Parties

Your name, phone number, address, or financial information is never shared with advertising companies or third parties. Your privacy is never for sale.

Minimal Data Collection

Nagavai collects only the information necessary to deliver its services. No excessive or unnecessary data is requested.

Right to Erasure

You can request deletion of all your data at any time. Unless a legal obligation applies, we will erase all data within 30 days.

Immediate Data Breach Notification

In the event of a data breach, affected members will be notified within 72 hours. Transparency is our highest priority.

GDPR & International Standards

Nagavai complies with international data protection standards (GDPR). Our commitment to your data is recognized on a global level.

1 Introduction & Scope

Welcome to the Privacy Policy of Nagavai (nagavai.win). This policy is designed to clearly explain how Nagavai collects, uses, and protects your personal information.

By creating an account on Nagavai, using our website or app, or accessing any of our services, you agree to this Privacy Policy. This policy applies equally across all devices and platforms (web, app, mobile).

This policy has been written in plain English so that members can easily understand it. If anything is unclear, please reach out to our support team.

2 What Information Is Collected

Nagavai collects two types of information — data you provide directly, and technical data collected automatically.

Information You Provide

  • Registration Details: Name, email address, phone number, date of birth, and residential address.
  • Identity Verification (KYC): National ID number, passport, or driving license.
  • Financial Information: Mobile banking numbers (bKash, Nagad, Rocket), bank account details.
  • Contact Information: Messages sent to support or details of complaints.

Automatically Collected Information

  • IP address and geographic location (city level).
  • Browser type and operating system.
  • Page visits, click patterns, and session duration.
  • Device identifier (for mobile app users).
Type of Data Collected? Third Parties? Purpose
Personal Identity Yes No KYC Verification
Financial Information Yes No Payment Processing
Browsing Data Yes Limited Security & Analytics
Cookies Yes No Session & Preference Storage
Marketing Information Optional No Sending Promotional Offers

3 Purpose of Data Use

Nagavai uses your information only for specific, defined purposes. We never sell your data or use it for advertising.

  • Account Creation & Management: To ensure secure registration, login, and account protection.
  • Payment Processing: To process deposit and withdrawal transactions.
  • Identity Verification: For age verification and anti-money laundering purposes.
  • Customer Support: To resolve issues and answer queries.
  • Security Monitoring: To detect fraud and identify unlawful activities.
  • Service Improvement: To enhance your overall platform experience.
  • Legal Obligations: To comply with applicable laws and regulatory requirements.

Nagavai never sells your data to advertising companies. Your information is used solely to provide services to you.

4 Cookies & Tracking Technologies

Cookies and similar technologies are used on the Nagavai website and app. Cookies are small text files stored on your device.

Types of Cookies

  • Essential Cookies: Essential for login sessions and security.
  • Preference Cookies: To remember your language and display preferences.
  • Analytics Cookies: To analyze platform usage (fully anonymized).

You can disable cookies at any time through your browser settings. However, disabling essential cookies may affect the functionality of certain services.

Nagavai does not use any cross-site tracking or third-party advertising cookies.

5 Data Retention & Duration

Nagavai does not retain your information longer than necessary. Each type of data has a defined retention period:

  • Account Information: For the duration the account is active + 5 years after closure (as required by law).
  • Transaction Records: 7 years (as per financial regulatory guidelines).
  • KYC Documents: 5 years after account closure.
  • Customer Support Contact: 3 years.
  • Log Files & Technical Data: 1 year.

After the specified retention period, data is securely deleted or anonymized. Some data may be retained longer due to legal obligations.

6 Third Parties & Data Sharing

Nagavai does not generally share your information with third parties. However, exceptions apply in the following limited circumstances:

  • Payment Processors: Only the minimum necessary information is shared with bKash, nagad, Rocket, and other payment providers to complete transactions.
  • Game Providers: Anonymous session data may be shared for game management purposes.
  • Law Enforcement: Required to comply with government directives or court orders.
  • Financial Regulator: Reports may be submitted to the relevant authorities for anti-money laundering purposes.

Whenever data is shared with third parties, it is done under strict confidentiality agreements. Our partners are equally obligated to protect your information.

7 Your Rights

As a Nagavai member, you have several important rights over your data. Contact our support team to exercise any of these rights.

Right to Access Information

You can find out exactly what information Nagavai holds about you.

Right to Rectification

You may request corrections to any inaccurate or outdated information.

Right to Erasure

Request the deletion of all your data under certain circumstances.

Right to Object to Processing

You may object to the use of your data for specific purposes.

Data Portability

You can receive your data in a machine-readable format.

Right to Restrict Processing

Request a temporary suspension of data processing for specific reasons.

To exercise any of the above rights, contact the Nagavai support team. We will respond to your request within 30 days.

8 Protection of Minors

Nagavai's services are exclusively for users aged 18 and above. We never knowingly collect data from minors.

If a minor has created an account by any means and we are informed, we will close that account immediately and delete all associated data.

If you believe a minor is using an account on Nagavai, please notify our support team immediately.

9 Security Measures

Nagavai employs industry-leading security technology to protect your data. Our security team monitors systems 24 hours a day, 7 days a week.

  • SSL/TLS Encryption: 256-bit encryption for all data transfers.
  • Database Encryption: All stored sensitive data is encrypted.
  • Two-Factor Authentication (2FA): An extra layer of protection for account access.
  • Firewall & DDoS Protection: Advanced technology to prevent cyberattacks.
  • Regular Security Audits: Regular assessments conducted by third-party experts.
  • Employee Training: All staff are trained in data protection.

Nagavai's security infrastructure has been verified by internationally recognized cybersecurity experts.

10 Policy Updates

Nagavai may update this Privacy Policy from time to time. Changes may be prompted by new legal obligations, new services, or improvements to our security practices.

For significant changes, we will notify members by email or via an in-platform announcement. The date of the latest update is always displayed at the top of this page.

Continued use of Nagavai after any changes will be considered acceptance of the updated Privacy Policy.

11 Contact & Complaints

For any questions, requests, or complaints regarding the Privacy Policy, please contact Nagavai's privacy team.

Live Chat: Available 24/7 (in Bengali)
Response Time: Within a maximum of 30 days

Our privacy team is on hand to assist you. You can easily raise any complaint or request with us.

Your Data Is Safe — Join Nagavai with Confidence

Nagavai takes full responsibility for your privacy. Register today and enjoy a safe, trusted gaming experience.

Data Not Sold SSL Secured GDPR Standards
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